Job Summary:
The Operations Manager will oversee SACCO operations, optimizing processes and improving service delivery.
Overall Objective: To ensure seamless operations and compliance with regulatory requirements.
Reporting Line: Reports to the Chief Executive Officer.
Key Responsibilities:
· Oversee day-to-day SACCO operations and ensure efficiency.
· Implement and monitor internal controls and compliance measures.
· Develop strategies to improve service delivery and customer experience.
· Coordinate inter-departmental activities for streamlined operations.
· Ensure compliance with operational risk management frameworks.
· Develop and implement digital transformation strategies for operational efficiency.
· Optimize the use of banking systems and core operational technologies.
· Analyze operational data to inform strategic decision-making.
· Lead process improvement initiatives for better customer service.
· Ensure adherence to business continuity and disaster recovery plans.
Key Competencies:
· Strong problem-solving and analytical skills.
· Knowledge of risk management and internal controls.
· Process improvement expertise.
Job Requirements:
· Bachelor’s degree in Business, Finance, or Operations Management.
· Minimum of 6 years of experience in banking or SACCO operations.
How to Apply
Interested candidates are invited to submit their applications via the form below. Please include a detailed CV. All applications should be received by 28th Feb 2025.