Insights

This week I experienced several instances that got me thinking about customer centricity and how well players in the Service sector appreciate the concept that customer happiness is detrimental to the growth and sustainability of their business. Customer happiness is associated with terms like customer delight, customer satisfaction e.t.c. My first experience was at a […]

As days are passing by we are increasingly becoming aware of the devastating effects that COVID 19 will leave behind globally, nationally and in our regions. With COVID 19, we are experiencing first-hand the effects of globalization, albeit on the negative side. It has become increasingly easy for capital, humanity, goods and services to move […]

In this bulletin, we share our thoughts about building resilience in our SACCOs and managing through epidemics in the workplace and marketplace. You will receive an adjusted bulletin III about SACCO Generals at Economic War. Again many thanks for your comments. Epidemics have always posed serious threats to employees and customers and always leave devastating […]

March is here and days are moving fast, soon we will be reporting Q1 results. I was told when you turn 40 years, days tend to be shorter. I trust we are gathering pace with strategy implementation and the year is getting clearer as we progress. Many thanks for your comments on Bulletin II. I’ll […]

February is here and 1/12 months is gone already. I trust that we have gathered pace in implementing our strategies for 2020. In this bulletin, I would like to address Strategy and Culture, two sides of the same coin. They have direct impact on each other and are on the critical path to organizational performance. […]

Dear Friends, Happy New Year! This year 2020, marks the end of a decade and a beginning of a new one. As a SACCO Champion, I was reflecting about what holds for the financial sector in the next decade and specifically for SACCOs. If the changes of the last 10 years are anything to go […]